mollify (verb) - to soften the impact of or make feel better; to mitigate [mol-uh-fahy]
BREAKDOWN: MOLL- (soft) + -FY (to make)
an emollient is a lotion or salve with softening or soothing properties
“The paynefull smith, with force of fervent heat, The hardest yron soone doth mollify, That with his heavy sledge he can it beat, And fashion it to what he it list apply.” —Edmund Spenser